What is VirtuelSMS?
VirtuelSMS is a mobile app that helps businesses send bulk and personalized SMS, receive incoming texts, make outbound calls, and automate messaging using their own Twilio account.
Is VirtuelSMS the same as TwilApp?
Yes. VirtuelSMS is the new name for TwilApp.
The app was renamed due to branding and legal reasons, but all features and functionality remain the same.
Is VirtuelSMS an official Twilio app?
No. VirtuelSMS is an independent app that integrates with Twilio using official APIs.
VirtuelSMS is not affiliated with Twilio Inc.
Do I need my own Twilio account?
Yes. VirtuelSMS works only with your own Twilio account.
You connect your Twilio credentials securely inside the app.
Can I use my existing Twilio phone numbers?
Yes. You can use all your existing Twilio numbers with VirtualSMS.
Can I buy new Twilio numbers from VirtuelSMS?
Yes. You can purchase new Twilio phone numbers directly from within the app.
Is my Twilio balance used for SMS and calls?
Yes. All SMS and call charges are deducted directly from your Twilio account balance.
Can I send bulk SMS using VirtuelSMS?
Yes. VirtuelSMS allows you to send bulk SMS campaigns using Twilio, including thousands of messages at once.
Does VirtuelSMS support personalized SMS?
Yes. You can personalize SMS using customer name, city, or custom fields to improve engagement.
Can I receive SMS replies from customers?
Yes. VirtuelSMS supports two-way SMS, allowing you to receive and reply to customer messages from the app.
Can I automate SMS replies?
Yes. You can set keyword-based auto-replies for FAQs, lead capture, or after-hours responses.
Can I make calls using Twilio with VirtuelSMS?
Yes. VirtuelSMS lets you make outbound calls using your Twilio phone number as caller ID.
Will my personal phone number be visible?
No. Calls are made using your Twilio number, keeping your personal number private.
Can I view call logs?
Yes. All outgoing calls and their details are available in the app.
How much does VirtuelSMS cost?
VirtuelSMS uses a simple monthly subscription model.
SMS, calls, and phone number costs are billed separately by Twilio.
👉 See the full details on the Pricing page.
Does VirtuelSMS charge per SMS or per call?
No. VirtuelSMS does not add markup on SMS or call costs.
All usage charges come directly from Twilio.
Are there any setup fees?
No. There are no setup or onboarding fees.
Can I cancel my subscription anytime?
Yes. You can cancel your subscription anytime from the app.
Is VirtuelSMS secure?
Yes. VirtuelSMS uses secure authentication and official Twilio APIs to protect your data.
Are my messages stored outside Twilio?
No. Messages and calls are handled through your Twilio account. VirtuelSMS acts as a secure interface.
Is VirtuelSMS reliable for business use?
Yes. Since delivery is handled by Twilio, VirtuelSMS benefits from enterprise-grade reliability and scalability.
Is VirtuelSMS available on Android and iOS?
Yes. VirtuelSMS is available on both Android and iOS devices.
Can I use VirtuelSMS for multiple businesses?
Yes. You can manage multiple Twilio numbers and campaigns, making VirtuelSMS suitable for agencies and multi-location businesses.
